Refund policy

As our luxury candles are hand poured and we do our best to make sure they are made with the utmost attention to detail, slight imperfections and color variations may occur due to nature. Please note that these minor imperfections will not affect the quality or burn time of your candle. Please visit my FAQ's page for more details. 

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, or unused, with and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at glimmersandglowluxurycandles@gmail.com. Please note that returns will need to be sent to the following address: 1006 Eagle Ct, Livingston, MT 59047.

If your return is accepted, you will be responsible for shipping the item back for a refund, unless there is a quality control issue. 

You can always contact us for any return question at glimmersandglowluxurycandles@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glimmersandglowluxurycandles@gmail.com.